Frequently Asked Questions
I cannot scan the QR code!
If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.
What defines an eSIM?
An eSIM serves as a virtual SIM card enabling you to set up a mobile plan from your service provider without the need for a physical nano-SIM.
How can I initiate my eSIM?
The activation process for your eSIM involves three straightforward steps: 1) Select your preferred location 2) Choose a data package 3) Scan the QR code using your smartphone.
What distinguishes a physical SIM from an eSIM?
Whereas a physical SIM is a tiny chip inserted into your device, an eSIM functions as a digital substitute that lets you establish a cellular plan from your provider without relying on a physical nano-SIM card.
How can I determine if my device supports eSIM technology?
Access our dedicated page listing supported mobile devices to check for eSIM compatibility.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.